Santina Embroidery Reviews

At Santina Embroidery, you can find a variety of products with different prices. For instance, the Spicy Embroidered T-Shirt, Sweatshirt, or Hoodie is priced at £31.50 GBP. The Custom Embroidered Hoodies with Roman Numerals are available for £30.99 GBP. If you're interested in a Custom Handwritten Message Embroidered Sweatshirt, it will cost you £31.00 GBP. They also offer Custom Embroidered Workwear for Small Businesses, which includes T-Shirts, Sweatshirts, and Hoodies, for £20.99 GBP. Please note that these prices may vary and it's always a good idea to check the website for the most current pricing information.

Santina Embroidery is known for its personalised and uniquely custom made products. They are a small business that aims to ship within 14 days of purchase, but this can extend up to 3 weeks during busier periods. They offer worldwide shipping with tracking provided via email. They also accommodate special requests and all items can be made to suit individual requirements. They have a CUSTOM ORDER listing on their hoodies page. It's important to note that once an order is placed, changes to the specifications may not be guaranteed. So, customers are advised to double check their size choice and order notes before confirming. Also, any customs or import fees which may occur are the responsibility of the buyer. They are also popular for their couple hoodies as mentioned on their TikTok profile.

Santina Embroidery accepts various methods of payment for purchasing items. These include major credit cards, PayPal, and other secure online payment options. Please note that any customs or import fees which may occur are the buyer's responsibility. This is a government import charge and has nothing to do with Santina Embroidery. It's important to double-check your order details and address before confirming your purchase. If you enter the incorrect address and your parcel goes missing, it's not the responsibility of Santina Embroidery. If the parcel gets returned, you will need to pay postage to re-ship. Please be aware that all items are custom made or personalised to your requirements, so they have a No returns or exchanges policy. Ensure to double-check your specs and sizing using the measurement guide provided to ensure correct fit prior to purchase.

Santina Embroidery has a No returns or exchanges policy as all items are custom made or personalised to your requirements. They advise customers to double check their specifications and sizing using the measurement guide provided to ensure correct fit prior to purchase. They cannot guarantee changes once orders are placed. It is the customers responsibility to leave very clear and specific notes as requested when ordering custom items. If you do not leave clear notes, they will not be responsible for this. They do not offer any refunds after you purchase. If your order arrives faulty, you must notify them within 48 hours from when you received the order. Along with pictures of the issue to their support email with subject 'Faulty' for them to make any necessary arrangements required.

In terms of shipping, they aim to ship within 14 days of purchase, however, during busier periods and due to the current high demand they are experiencing, it can at times take up to 3 weeks for orders to ship out. They use royalmail 48h tracked post for UK shipping. For worldwide shipping, it generally takes 7-12 working days from when your order is posted but shipping times may vary depending on the country and if there are any delays in customs. International parcels are sent via Royal Mail, and you will receive an email with tracking. Any customs / import fees which may occur are out of their control and its the buyers responsibility to pay. If delivery is attempted, with no answer, You may need to arrange to collect your parcel or arrange re delivery. If your parcel gets returned to them, it is your responsibility to pay the postage fee to re ship your item. They ship to the address provided on your order, if you enter the incorrect address and your parcel goes missing this is not their responsibility. If it gets returned to them you will need to pay postage to re ship. They are not responsible for any delays with postage, or customs clearance. Once the parcel is sent it is out of their control.